Job Title	Online Customer Service
Position Level	Fresh/Entry Level
Job Specialization	Customer Service
Qualification	Primary/Secondary School/SPM/"O" Level
Employment Type	Full-Time
Responsibilities	1. To answer all incoming calls/enquiries and revert calls that are missed before you leave for the day; To check email daily, respond and follow up on the enquiries accordingly; 2. To prepare quotation to customers. 3. Compile monthly enquiry and sales report; Submit to Head of Department. 4. Post / update our products on social media platforms. 5. Update customer profiles; Identify prospective customers; Contact new and existing customers to discuss needs; Maintain contact lists and follow up with customers to continue relationships. 6. To familiarise the Standard Operating Procedure for managing Lazada & Shoppee account (provided in a separate sheet) & dropping off to nearby courier service centre. 7. Train, educate, support and work with other team members and leaders to ensure a high quality delivery of customer experience; To fill-in and support absent team member.
Job Location	Selangor
Other Location	Klang
Years of Experience	0
Age Range of Candidate	18 above
Monthly Salary	1500 above
Requirements	-good communication skills -understand computer operation -Friendly, polite, willing to learn