IT SUPPORT & MAINTENANCE PACKAGE (8-10PC) RM590
➢ Overall Support,Services & Repair Of All Computer Devices
➢ Email & Hosting service Support & Maintenance
➢ Every 2 Week Onsite IT Preventive Maintenance By Department
➢ Unlimited On-Site Visit In Case Of Breakdown Upon Called
➢ Unlimited Phone &Email & Remote Online Support ( Within 3 Hours) Scope Of JOB as below:
1. Network / Wi-Fi / Internet Maintenance & Service
2. Printer connection troubleshooting & Support
3. Relocation of Computers within same branch.
4. Computer hardware & Applications issues troubleshooting & service
5. Setup/edit/remove emails & hosting account & Domain names
6. Each Computer Preventive Maintenance
7. Monitor & Remove Unathorized files and softwares
8. computer software management & standardization
9. Monthly Reports will be provided to management on all work done
* Complimentary Motherboard CMOS battery replacement annually if necessary.
* Complimentary Physical clean-up of computers every 3 months if necessary.
❖ Does not include hardware replacement cost. ❖ Addtional cost incur for any other addtional system/hardware requested
