You have added this product to your favorite list.
You have removed this product from your favourite list.
This company has been added successfully. Check My Favourite.
This company has been removed from your favourite list.
This company has been added to your inquiry cart.
This company has been removed from your inquiry cart.
This product has been added to your inquiry cart.
This product has been removed from your inquiry cart.
Maximum number of Product/Company has been reached in inquiry cart.
Login to NEWPAGES
Stay signed in
Daily Login Reward

Congratulations! You’ve earned your daily login reward for today!

5 NP PointHere are the reward you’ve earned!
Check your Daily Login Rewards

Be sure to come back everyday for more rewards!
Thanks!

Back
Iconic Training Solutions Sdn Bhd
Iconic Training Solutions Sdn Bhd (1217801-A)
Visitor

Effective Communication Towards Efficient Problem Solving & Decision Making

16-May-2019
Effective Communication Towards Efficient Problem Solving & Decision Making
Product Viewed 14
WhatsApp me if you interested

EFFECTIVE COMMUNICATION TOWARDS EFFICIENT PROBLEM SOLVING & DECISION MAKING

Duration: 2 Days
Time: 9.00am - 5.00pm

Introduction

If you are in a position where people are relying ever more heavily on your ability to articulate your ideas, marshal your resources and achieve your joint objectives, then effective communication is crucial. This learning workshop brings you the collected wisdom and tools towards tactical communication to achieve desired result. 

Benefits

At the end of this TWO (2) days learning workshop, participants should be able to:
  • Demonstrate the SIX (6) essential professionalisms in handling constructive feedback towards appropriate problem solving & decision making
  • Apply the ‘4R Principle’ towards effective communication to understand and assess a problem effectively
  • Apply the ‘F.A.S.T Principle’ to identify & rectify a problem efficiently

Key Content

MODULE 1 - DEMONSTRATE THE SIX (6) ESSENTIAL PROFESSIONALISMS IN HANDLING CONSTRUCTIVE FEEDBACK TOWARDS APPROPRIATE PROBLEM SOLVING AND DECISION MAKING

  • Essential 1: Be open when receiving a constructive feedback
    • Understand what is constructive feedback
    • Remember that there is no failure but only feedback and feedback is purely communication
    • Realise that behind a negative reaction from a person who provides constructive feedback, there is always a positive intention
  • Essential 2: Listen to understand through attentive listening
  • Essential 3: Reach a deeper understanding to foster a win-win situation
  • Essential 4: Speak to be understood in a professional manner
  • Essential 5: Get what you project and expect
  • Essential 6: Transform conflict to cooperation 

MODULE 2 - APPLY THE ‘4R PRINCIPLE’ TOWARDS EFFECTIVE COMMUNICATION TO UNDERSTAND AND ASSESS A PROBLEM EFFECTIVELY

  • Receive another party with positive pre-conceived judgment
    • Apply the ‘Lens’ Concept
      – Remember that who we are, determines how we see them
    • Apply the ‘Pain’ Concept
      – Remember to avoid being a hurting person, who hurts others and is
        easily hurt by them
  • Relate to another party through rapport building
    • Apply the ‘Charisma’ Concept
      – Remember that people are interested in the person who is interested in them
    • Apply the ‘Elevator’ Concept
      – Remember to make them feel important
  • Reinforce relationship building with another party
    • Apply the ‘Gardening’ Concept
      – Remember that every relationship needs cultivation
    • Apply the ‘High Road’ Concept
      – Remember to treat them better than they treat us
  • Reframe your relationship with another party
    • Apply the ‘Exchange’ Concept
      – Remember that instead of putting them in their place, we must put
         ourselves in their place
    • Apply the ‘Confrontation’ Concept
      – Remember to care for them should precede confronting them 

MODULE 3 - APPLY THE ‘F.A.S.T PRINCIPLE’ TO IDENTIFY & RECTIFY A PROBLEM EFFICIENTLY

  • FOCUS
    • Manage various information and re-align focus point of communication
  • Determine pertinent concern(s)
  • Establish priority concern(s)
  • ASK to clarify
    • Gain focused clarification through tactical questions during problem solving
    • The ‘funneling’ questioning technique
  • What, When and Where
    • The ‘probing’ questioning technique
  • Ask ‘WHY’ 5-times
  • SEEK to understand towards effective decision making
    • Analyse information timely
    • Translate information into knowledge
    • Share information timely and effectively
  • TAKE the right action, right
    • Translate knowledge into focused action
  • Produce and enhance action plans
  • Rectify potential problems
  • Establish preventive actions
  • Identify how and who to act
Send your message to Iconic Training Solutions Sdn Bhd

Thank you for your inquiry!
Our Customer Support will be in touch with you shortly.

Get the latest Iconic Training Solutions Sdn Bhd App for iOS and Android
Send us your inquiry or question
Main Office

Iconic Training Solutions Sdn Bhd (1217801-A)
D-11-01, Block D, Sunway Nexis, No.1, Jalan PJU 5/1, Kota Damansara, 47810 Petaling Jaya, Selangor, Malaysia.
Google Maps Waze

Tel: +603-76224060, +6012-3980802

Email: jason.yeah@iconictraining.com.my
Website: http://www.iconictraining.com.my
Website: https://iconictraining.newpages.com.my/
Website: http://iconictraining.n.my/

Social Media Link
  • facebook
  • wordpress

Powered by NEWPAGES