BEWARE OF COUNTERFEIT
Counterfeiters have become skilled at making convincing fake products, even complicated like Alanera, in fact, that it can be hard to spot the fakes. The best way to ensure that you're getting authentic Deda products is to shop through Deda Elementi Official Distributors or at a reputable and trusted retailer. We wish to inform our customers that all our products are sold exclusively via our official Deda Elementi Distributors and Dealers; you can find your closest Dealer or Distributor by visiting our official website www.dedaelementi.com
HOW TO SPOT A FAKE
Before buying from an unofficial seller or website, customers should always remember ‘the 4 Ps’:
Place: Always buy from a reputable Dealers (including Internet platforms)
Price: If a deal looks too good to be true, it most probably is.
Packaging: Look out for poor quality labelling and/or no packaging at all.
Product: Look out for differences in small details such as graphics, weight, available sizes you haven’t seen before.
Our Distribution network and we are at your complete disposal to provide you all the necessary information prior to the purchase of our products. We remind that our warranty and the after-sale services are only available upon the purchase of our original products. If you think that you've bought fake Deda products, you can help us to prevent the illegal trafficking and sale of such products in the future by reporting potential counterfeits. You can contact us at info@dedaelementi.com please be prepared to include the item you purchased and the name and location of the seller or their website address.
